Listening: Most important part of communicating

Friday, March 20, 2009

Two weeks ago I flew to Florida to see my husband and two of our sons who are all in the middle of baseball's spring training. It was an early morning flight and going on three hours' sleep is never fun, so I was grateful to find an available window seat where I could lay my head and catch up on my sleep. A couple entering the cabin after me opted for the aisle seats, she in my row and her husband across from her. Behind them came another couple. Realizing there were no two seats together, I offered to give one of them my seat so they wouldn't be separated; the wife rejected my overture and took the middle seat directly in front of her husband who sat between me and the woman in the aisle seat. Immediately the two in my row began talking...

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