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Mercy makes cuts: Hospital announces staffing, project cuts due to economic difficulties

Thursday, January 8, 2009

(Photo)
Mercy Health System of Kansas, Inc., announced a major round of layoffs and project cuts Wednesday due to economic difficulties currently faced by the hospital. -- Michael Pommier/Tribune Photo
By Jason E. Silvers

The Fort Scott Tribune

About 30 Mercy Health Center employees in Fort Scott will soon be without jobs after staff and program cuts announced Wednesday by company officials are enacted.

Mercy Health System of Kansas, Inc., announced cost containment measures that include staff reductions and modifications to services in an effort to conserve resources and continue the provision of quality healthcare to its communities, a MHSK statement said.

Citing under-utilization of services, increased obligations to provide charity care, and rising bad debt in unpaid patient accounts, MHSK President and CEO John Woodrich said the organization, like many others in the area, has been adversely affected by the continued downward spiral of the nation's economy over the past several months.

"We have been good stewards of our resources for many years, so today we remain a financially sound organization," Woodrich said. "However, there is no end in sight to our country's economic crisis, and the impact appears to be widening and escalating. For that reason, we had to take action immediately."

(Photo)
Mercy has announced the pending closing of its rural health clinic in Arma. The clinic's last day of operation will be Feb. 6. Their are currently four full-time staff positions at Mercy Medical Plaza of Arma. The closing will lay off three employees, while one will transfer to a position at Mercy hospital. -- Michael Pommier/Tribune Photo
Measures implemented recently include the elimination of 56 positions across the Kansas organization, which operates hospitals in Independence and Fort Scott. Twelve of those positions were currently vacant, leaving a total of 44 employees in 32 departments potentially affected by the layoffs, including 30 employees in Fort Scott and 14 employees in Independence.

"We did a comprehensive overview of the entire organization, including Fort Scott and Independence," Woodrich said.

While these numbers represent a small percentage of the 750 staff members employed by both hospitals, Woodrich explained that it is never easy for the company to lose any of its employees.

"For us, losing one employee is big," he said.

Emergency care changes

One of the changes that Mercy officials announced Wednesday involves the provision of physician services for the emergency rooms at both hospitals. MHSK has contracted with Acute Care, Inc., of Des Moines, Iowa, to provide ER physician staffing at both locations. The part-time coverage started at Mercy Health Center in Fort Scott last week and will begin in Independence on April 7.

Local emergency room physicians already practicing with Mercy will have the opportunity to apply for employment with Acute Care. Emergency rooms will continue to be staffed with a provider 24 hours a day, seven days a week, Woodrich said.

"I have experience working with this company, and they have proven to offer exceptional service," he said. "In the contract with the company, we have established standards for quality, service and patient satisfaction that must be maintained, and compensation is directly linked to these measures of performance."

Other services and facilities

Mercy has announced the pending closing of its rural health clinic in Arma. The clinic's last day of operation will be Feb. 6. Mercy Health Center in Fort Scott will also discontinue its weekend cafeteria service.

Part of the company's cost-adjustment plan also involves the elimination of paid positions to operate Mercy Health Center's courtesy transportation service in Fort Scott. The service provides free transportation for area Fort Scott residents to and from hospital and physician visits and will now transition to a volunteer-operated service. In Independence, courtesy transportation services have been provided by the hospital auxiliary for many years.

All employees affected by Wednesday's layoffs will receive comprehensive severance packages and any requested assistance with job seeking, Woodrich added.

Ambulance service

Woodrich also said that Mercy has submitted a new reimbursement proposal to the Bourbon County Commission for continued operation of the county's emergency medical service. Through financial analysis, MHSK has determined that fees and reimbursement are no longer covering the costs associated with operating the ambulance service.

The new proposal will allow Bourbon County commissioners time to consider the issue, and if an agreement is reached for an increase, Mercy will continue to operate the ambulance service and retain an additional 14 employees (not included in the 44 affected by the changes announced Wednesday). If no reimbursement agreement is reached, the proposal calls for Bourbon County to assume operation of the ambulance service on July 6.

According to Woodrich, Mercy is obligated to allow the county sufficient time to replace the ambulance system if commissioners decide against a fee increase.

"According to our contract with the county, we have to give six months notice (on a new proposal)," he said.

Bourbon County Commissioner Bill Brittain said Wednesday that information regarding the emergency service proposal was supplied to him on Tuesday, so he could not release specifics about the fee increase until it was discussed by the commission in their regular meeting Friday.

"They'll (Mercy) either pull out or make their fee higher," said Brittain. "It will be up to the commission to make a decision, and at this point I don't know what that will be."

Finances in the health care industry

MHSK is part of the Sisters of Mercy Health System based in St. Louis, Mo., which also owns and operates multiple hospitals and outreach ministries in Oklahoma, Arkansas, Missouri, Texas, Louisiana and Mississippi. Woodrich said that all hospital units within the Mercy system are experiencing negative economic trends at this time, as are most hospitals in the nation.

A large part of this financial slump, felt within numerous hospitals, can be attributed to diagnosis-related groups -- a flat rate medical care reimbursement program -- and MS-DRGs -- a version of DRGs which took effect as of Oct. 1, 2008, said Woodrich. MS-DRGs include the implementation of Hospital Acquired Conditions. Certain conditions are no longer considered complications if they are not present on admission, which causes a reduction in reimbursement from Medicare for conditions apparently caused by the hospital, according to Woodrich.

"Reallocated payment for some programs (due to MS-DRGs) lowered reimbursements even more. Rural type hospitals such as Fort Scott and Nevada; they took a big hit."

Woodrich said Wednesday, despite the abruptness of Mercy's implemented changes, financial difficulties have not taken the hospital's administration by surprise.

"We've been monitoring things for months," he said. "You start to feel some of the impact and see what other companies are doing and get an idea what is going to happen with the economy. We're just not seeing any change (in the near future)."

Mercy's round of employee cutbacks will be a difficult period for the facility, as it has been for numerous other hospitals in the area, according to Woodrich.

"We're certainly not alone in this struggle, and we've seen even larger scale reductions by hospitals in our area in recent months," he said. "But a layoff is not an easy thing to do. Every co-worker is a valued member and asset to our healthcare ministry. We do want the community to know that we remain committed to providing uncompromised, high-quality healthcare to our citizens, just as we have for 130 years in Southeast Kansas, and we look forward to future opportunities for growth."

Brittain said he does not expect the local effects of America's declining economy to remain solely within Mercy.

"Mercy is just having a financial situation right now ... just like a lot of places. Unfortunately there will probably be more situations popping up like this in the near future."

Woodrich added that Mercy expects to gain significant revenue through its cost-saving measures.

"We are expecting an increase of about $4 million through cost reductions and revenue increases through additional services," he said.

Across the state line, Nevada Regional Medical Center is keeping a close eye on its own financial issues, but CEO Judith Feuquay said no layoffs are planned.

"We are at this time under a review, like the one we did four and a half years ago, to identify possible cost savings. It is not our intention to do any layoffs. We've been very watchful of productivity and try to maintain high levels. We're like any one else in business we have to watch our finances. We're in business to deliver health care and good service in the highest manner and we partner with physicians to do that," Feuquay said.

The Fort Scott Tribune editor Justin Messner and Nevada Daily Mail reporter Steve Moyer contributed to this article.


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WOW, this just breaks my heart.

-- Posted by PoorEllen on Thu, Jan 8, 2009, at 1:10 AM

Thanks Mercy I was completely blindsided by this lay off on Tuesday. I was one of the 56 employees laid off. I would of liked a warning at least not that your laid off get your things and leave. Especially when I was told the day before everything was fine!!!! It was a real rude awaking first thing in the morning. I would of been more understanding with a notice or something.

-- Posted by harley35 on Thu, Jan 8, 2009, at 9:15 AM

Mercy should have not wasted the money on the epic system. Things were good and then you felt you had to change and spend alot of money. Mercy doesn't care about their employees. It doesn't pay to be a good and faithful employee Mercy doesn't care about that. You brought this on yourself.

-- Posted by ksgirl1957 on Thu, Jan 8, 2009, at 11:50 AM

Why in the world would Mercy even consider letting the ambulance service go. Do they not realize the impact that this would have on this county? The paramedics & EMT's that work for Mercy are some of the best in the state, but after this lay off it seems like maybe the administration doesn't care. But I would put my life in their hands any day.

The commissioners should look at the surrounding counties and realize how much these counties are getting in subsidies vs what the county gives to Mercy.

Who would you as a community want to come pick you up in an emergency situation....someone that is well trained, keeps up on their skills levels or someone that works for "a barn service" where they sit around watching TV or playing nintendo games all day?

-- Posted by MOMTO2 on Thu, Jan 8, 2009, at 12:01 PM

Dear harley35: I am so sorry this happened to you. It does seem like you were treated badly. Also, it occurred to me that maybe Mercy should not have paid lots of money for the Epic system if they could not afford to keep their employees. My opinion is that Mercy has lived beyond their means from the time the new hospital was built and then continually ask residents to donate to them.

-- Posted by PoorEllen on Thu, Jan 8, 2009, at 12:44 PM

just some food for thought

Crawford County EMS over a 1,000,000 from the county.

Linn County 800,000 from the county.

Mercy EMS 155,000 from the county.

Question, Where do these other counties come up with the money for their EMS services. Like to agree with mom2to, I have had encounters with other services and with Mercy EMS. Mercy EMS stands out far above the others. Do I agree with what and how Mercy has handed these poeple a bad deal, NO, totaly wrong. This is no the end of the world. There are jobs out their to be found. It might not be what you want to do but it will pay the bills and feed your family. My thoughts and prayers are with those that have lost their jobs.

-- Posted by kcils on Thu, Jan 8, 2009, at 3:00 PM

Thats right Mercy get rid of a very important part of the Hosp. EMS. Why don't you take a look at some of the higher up jobs and start weeding them out instead of the low paid people. And to kcils you are right this isn't the end of the world and there are jobs out there but alot of these people have worked for Mercy along time and thought it would be where they retire. These people didn't deserve what they got and the way they were told.

-- Posted by ksgirl1957 on Thu, Jan 8, 2009, at 4:35 PM

I just know that Mercy has went downhill since the sisters left. All Mercy is out for is money and they no longer care about their employees or patients for that matter. I just know until Mercy realizes this and starts treating their employees better, they won't have to lay off people...people will start leaving on their own. Don't they realize that laying off people is just putting more stress on the others that are still there. When I was a patient there I saw that they were short nurses and you could see the stressful environment they were in. I don't think taking people away is the answer. Treating people better would make them want to try harder, thus making patients happier. Happy patients would want to pay their bill whereas unhappy ones won't.

-- Posted by stand4all on Thu, Jan 8, 2009, at 4:36 PM

ksgirl957, You are right. I thought that I might retire there also but with the latest,I guess I will not be able to do this. I am in the process of looking for a job as I type this.If the nuns realy knew what was going on, I wonder what they would do. Those that have passed on would roll over in this graves. If they only knew

-- Posted by kcils on Thu, Jan 8, 2009, at 5:39 PM

If something is cheap its often too good to be true, sure Linn co. and Crawford co. pay higher prices for there services, but i through talk have herd that the Paramedics or our advanced life support people, are not even in town a lot of the time because they are on out of town transfers leaving the county down to the basic life support fire service,, this means that we have an ambulance that cannot provide the advanced care that we pay for meaning , no life saving medication and a lower level of care all around. At least Crawford co. and Linn co. has Paramedic units at all times. I also know that when they are out of town this puts a strain on our fire dept who is now short staffed and due to running ems calls. ( something they didnt sign up for) meaning i sure hope that i am not having a heart attack at the same time there is a house fire across town.. thanks Mercy i guess we get what we pay for.

-- Posted by farmgirl1952 on Thu, Jan 8, 2009, at 5:50 PM

County Comm please correct me if I an wrong. I beleive that the contract with the county and Mercy states that it is for a BLS (basic life support) service and Mercy is not required to provide ALS ( advanced life support). Please check with the county comm to make sure this is right. This is the last i knew. But now that you mention to FD. If mercy would loose the EMS service, is there a better placed that it could go. I think that most if not all the firemen are EMT,-EMT-I and even on Paremedic. Just a though

-- Posted by kcils on Thu, Jan 8, 2009, at 6:55 PM

I agree the Epic computer system should not have been put in place by Mercy if they're truly hurting for funds. This surely isn't a problem that happened overnight. Management should have seen it coming.

Mercy EMT's are the best. I think this is partly due to having them work in the ER where they get more exposure and "on the job" training than those who sit in a barn all day, waiting for a call. I'm not sure what the answer is but hope we can keep the ambulance program & the EMT's we have. If I ever needed someone, I can't think of anyone else I'd want to respond.

-- Posted by Fort Scott Resident on Thu, Jan 8, 2009, at 7:34 PM

I would rather our tax money pay 20 EMT's than 3 people who set in office's doing nothing. Maybe Bourbon county needs to just start their on EMS system like Crawford and Linn. Mercy is Probably doing this to get more money from the county. Maybe Mercy needs to cut the office people who never touch or see a patient and keep the people who give care. The Mission and business of a hospital is patient services not "lets see how many useless jobs we can create and pay them 90,000 plus a year." Mercy needs to read "If Disney ran your hosital" by Fred Lee. Mercy's nice dressed office people with their high salaries is not living the Mission statement of a Catholic hospital. From the posts I read it sounds like they cut EMS, is this correct? If so, this is a ploy for more money from the county, and our county already pays for a bunch of useless created jobs. I hope this is not true about the EMS. Crawford county and Linn pay higher for their services because it is a seperate business from the hospital. CEO's make like 200,000 a year. and never touch a patient, you could hire 6 or more EMT's by cutting one CEO type position. Medicare and medicaid payment to hospitals now is related to patient satisfaction, if you are in the hospital and they are short staffed and the care was poor make sure and let these systems know and maybe they will get the hint that patient care is the business. The old saying "too many chiefs and not enough Indians" has always been Mercy's way. Mercy needs to get rid of the Mission Statement on the wall if they are not going to live it.

-- Posted by KsKid on Thu, Jan 8, 2009, at 8:23 PM

maybe the contract is for a basic ambulance service i do not have the inside info like you it seems,,, but you brought up a good point, if the contract is for a basic ambulance then thank you mercy for providing medics. But shame on you county or city officials for not making it a contracted obligation to provide the citizens of bourbon county with advanced life ambulances 24 hours a day,,,, i guess our lives are not worth as much as those in crawford,linn,miami and allen counties, i guess our lives are at the mercy of one non for profit money loving hospital and local political reps that i guess would rather spend our tax money on such great things as the down town project. rather then to make it a priority that our 911 system runs at top notch like these other counties.

-- Posted by farmgirl1952 on Thu, Jan 8, 2009, at 10:21 PM

In reading the article, I didn't think they had cut EMS but had only asked the county for more funding and said they'd have to discontinue to operate the service if the County doesn't come through.

Mercy did this last time they re-negotiated with them & threatened to do away with the ambulance service for the County. They made a deal at the last minute and kept the service. Unfortunately, it's a monopoly & Mercy knows it.

Last time it was negotiated, the commissioners did look into bringing in an outside service but the cost was going to be more than what Mercy wanted to continue to operate it. Since they last negotiated this with the County, they've eliminated a dispatch position (I believe they use the city dispatch for their calls now) and put the 2nd ambulance at the fire station. They use city fire fighters to operate that when they're short on help. They don't have to have a 2nd ambulance staffed or people on call. All at no cost to Mercy?

Just a suggestion, but maybe the County could start their own service, hire the EMT's from Mercy & transport all patients to Nevada, Girard or Pittsburg.

It's too bad the EMS folks will be put in the middle of this again, wondering if they'll have a job come July. They certainly deserve better.

-- Posted by Fort Scott Resident on Thu, Jan 8, 2009, at 10:29 PM

It is to bad that the EMS people are in the middle of it,,after i became sick and went to the er last year and saw and met some of the ems staff i can say nothing but good things about them, and like what was said in the last post i dont think they deserve to have to set around and wait to see if they have a job come july. and i do feel sorry for all those people that got laid off and the sorry way that they found out about it. I have no problem giving mercy more tax dollars to keep up the ems program they got there , but i think that they should also make sure that there is proper coverage for us and our family.

-- Posted by farmgirl1952 on Thu, Jan 8, 2009, at 10:56 PM

Mission statements thats a joke. You are so right all Mercy cares about is money. They should look at dept heads first. Mercy has Dept heads that have no business being in charge. I to worked for Mercy not long ago. I truly tried to live by the Mercy Standards something they shoved down our throats all the time and who cares if you did live that way they didn't. They try and say they run Mercy like the Nuns but who do they think they are kidding. I am sure that Mercy employees and former employees could tell some stories. I for one will only go there because I like my Dr and I love the employees.

-- Posted by ksgirl1957 on Thu, Jan 8, 2009, at 11:50 PM

An ambulance ride to the hospital is over 500.00 dollars for a few miles. Plus the cost of anything they use in the Ambulance, so Mercy would get that plus the money charged for anything done at the hospital. You would think that it would be in Mercy's best interest to never threaten to take away the counties Ambulance system. If nobody ever used the Ambulance all year, the money the county gives to the hospital would be enough to pay 5 EMT's fulltime salaries. and if the Ambulance was used twice a week for a year that would pay another 6 fulltime EMT's for the year. How horrible for the hospital to threaten to cut this service and not their directors of each departments large salaries. Bad for business is an understatement. The next time someone has an emergency and needs an ambulance, we all should think about the office people with their high salaries setting in Mercy doing nothing that would help save a life. Statements made in this article only make people not want to use this hospital but for emergencies only. The statement made should have been. "We would never take away the EMS service that helps the people that we serve and the people that pay our salaries. THis is the most important factor of a small hospital. Maybe they need to fold and we can take it over and call it Bourbon County Memorial Hospital. Keep all of your high paying director and management jobs and you wont be in business for long. Keep a good EMS system and people will want to give you their business, to a place that promises to be there in a time of need.

It Erks me to see that the CEO mentioned "economic crisis of the country" when you know he is setting there with his big 200,000 a year or more salary not hurting a bit. We need the Nuns back.

-- Posted by KsKid on Fri, Jan 9, 2009, at 8:41 AM

The comments about the EMS making money just show how stupid some of you are

-- Posted by mikey2 on Fri, Jan 9, 2009, at 3:50 PM

No body said the EMS made money! I simply stated what was charged for an ambulance ride. So read it before you respond with such depth. Or maybe you thought that it was a free ride.

-- Posted by KsKid on Fri, Jan 9, 2009, at 5:03 PM

I say keep it up. There is a great hospital and a a great community of docters just 20 minutes to the east in Nevada. Mercy has always had the reputation of saying one thing and doing another. They want you to believe they are "good stewards" of their money. If that's true then why are they broke? There have always been too many "chiefs" and not enough "indians" in that place. The sad part is that the "chiefs" don't loose their jobs quite as fast. Come to Nevada for your health care. We know how to manage our hospital funds. We are not going broke, in fact we have openings. It is also a family atmosphere where people care about one another and are not so focused on the money aspect that they no longer care about the people who wright their paychecks-the patient.

-- Posted by nevadagirl on Fri, Jan 9, 2009, at 6:39 PM

I think our hospital staff cares about the patients, for the most part. I've had nothing but good experiences with the doctors, nurses & people who have contact with the public. I really think the problem is once you get to those who spend the day in their office, not knowing what's going on in the real world. Unfortunately, those will be the ones who will remain when this is over. They may have to figure out how to use a broom & mop.

-- Posted by Fort Scott Resident on Fri, Jan 9, 2009, at 10:23 PM

I also think the doctors and nurses care about the patients and I will not hesitate to seek medical care here, but administration apparently has alot to learn. There have been financial woes since the new hospital opened.

-- Posted by PoorEllen on Fri, Jan 9, 2009, at 10:36 PM

I used to be a patient of Dr Gugnani and when he refused to see my daughter because we didn't have enough money to pay the office fee I started going to Urgent Care instead. My experience at Urgent Care was horrible. I came in because I had a sore throat and then my daughter came in because she had a cut on her arm. Both times we were told to goto the emergency room because for my throat, the bigger balding guy said he wasn't a doctor and couldn't diagnose my problem and sent me to the emergency room and for my daughter, who also got sent to the emergency room, they just glued her cut together. I was told in Urgent care that they would need to sew it. I think they should shut down Urgent Care and give the money to the emergency room and the ambulance service to keep them going. They are the ones that are there when you need them. Not Urgent Care or the doctors office.

-- Posted by stand4all on Sat, Jan 10, 2009, at 8:45 AM

One thing I've never understood about Mercy is how they can call themselves a "Non-Profit" organization. They are the most expensive in the area. We had a family member looking at having a procedure done several years ago. Of the 3 places we looked into (all within 30 minutes of Ft. Scott), Mercy was the highest.

-- Posted by Fort Scott Resident on Sat, Jan 10, 2009, at 12:05 PM

There are jobs out there? Where? In Fort Scott?? Oh do tell..... because I, along with several others sure can't find them. Perhaps it is a hot and cold game? Or maybe a scavenger hunt? Hmmm....guess I missed that memo.

-- Posted by farmspice on Sat, Jan 10, 2009, at 4:54 PM

To all of you who are embarking on a new business venture looking for employment. You will be successful through inovation and determination.I know you.

To all the EMS many are speaking well of you at this very moment. You have and will bring sunshine into many peoples' lives. I have been a witness to your necessity.

To those who replaced me when I worked at Mercy. What happened? Get it together!People are counting on you.

Our community has the ability to over come any obstacle. One simple rule is to reflect on history and see what worked before it got fixed! With todays technology this should not take very long.

-- Posted by nsnh on Sat, Jan 10, 2009, at 5:56 PM

Stewardship-wisely use our talents and resources.

One way to a communities heart is thru their stomache's.

Jessus showed us this.

The SISTER's beginning with Catherin McAuley realized this was among the necessities of life. Thru service traditions marked by justice, excellence, stewardship and respect for the dignity of each person.

Why not lease out the Cafeteria out to a more "SUCCESSFUL" group of opportunist. Or a NON-Profit organization to utilize for fund raising on the week ends. Today even a soup kitchen would be well excepted.

What happened to meals on wheels?

-- Posted by nsnh on Sat, Jan 10, 2009, at 6:58 PM

I am a life long resident of Fort Scott, I worked at Mercy for nearly a decade. In this time I have many issues with the way things have been run. I never felt that Mercy, as a company ever cared about their employees. It always seemed to me that they only cared about customer satasfaction surveys, and no matter how high the scores were, there was always something the workers should have, or could have done better. Every year employees were encouraged to take surveys to rate how happy they were, and how they rated there supervisors, only to end up spending hours in departmental meetings trying to figure out what they as workers could do better to make themselves happier....I guess I am getting a little side tracked.

What really irritates me, is this whole EPIC System. I never understood what was wrong with the old system, and why, if there was a financial issue, Mercy spent Millions of Dollars on it. Not only that, but to be told as an employee how wonderful this new system would be, how much more efficient it would be...And how much money they spent on training. All of the temp workers who came in off of the street (and no disrespect to all of you, I know you all are trying to make it in this economy just like everyone else) to teach us all of us how to document in our jobs. Do you know how insulting it is, to have someone, who has no idea what it is you do in a days time, try to tell you how to chart. Then to find out, they make about what you make, a registered nurse, who has been at the same company for 8 years.

Or all of the manditory classes employees had to go to so they could learn the great system, on their normally scheduled days off, or to go to Independence or Arkansas, when they could have been spending time with there families instead, just to be laid off? Not to mention the transcription department. This is a small town, any company in this town should be community minded. So why would a company supposedly pay millions of dollars for a system that they new would eliminate several jobs.

That is the problem with this town, the larger companies, those that have the power to make or break this town, only care about their pocket books. That is why my family and I have decided to leave. There are no jobs, not to mention the fact that most of the income in this town comes in the form of state assistance. They way things are going there will be nothing for my kids.

-- Posted by ??????? on Sat, Jan 10, 2009, at 9:18 PM

For those of you who recently lost your jobs at Mercy, I am truly sorry for your loss. It makes me angry to know you were not forewarned and it was carried out in such an unprofessional manner. Is anyone else bothered by the fact Independence was not hit as hard as Fort Scott? Could it be because the CEO lives in Independence? I believe it should have been at least equal layoffs between the two hospitals. When 30 or more families move from our area looking for work it has devastating effects on the town. I am at a crossroad. I am very disappointed with the way Mercy does busine$$ however, I know if I chose not to utilize Ft. Scott's facility we may not have a hospital at all. Writing letters to the hospital about our concerns is probably the best measure. Your thoughts?

-- Posted by greenlight on Sun, Jan 11, 2009, at 5:20 PM

greengrass is correct in the fact there is not much in the way of jobs in the Bourbon Co. area unless your under twenty five years of age and like flipping dead cow parts for the local fast food places.

As far as I'm concerned Mercy Hospital is a glorified heli-transport/bandaid station at best,lousy doctors who won't see elderly patients who have major physical handicaps or the misdiagnosis of others and surgeons who do unnecessary procedures that the patient is still required pay for.

-- Posted by Thunderbolt on Sun, Jan 11, 2009, at 9:09 PM

I am truly sorry about the layoffs. I still know a lot of people who work for Mercy. I am a former employee, and worked for 22 years in the Mercy system. I left because of a lot of reasons I have read. Mercy is too top heavy with management. Your workers at the base level are who make the whole operation a success, and those workers have not been treated exactly the way they should have been for several years. They also have a tendency to play "favorites". When I started working there was a nun in every department including CEO. I survived 2 layoffs, while I was there, and have seen 2 since I left. I am much happier where I am now. I won't say where I work at, but I do know that Mt. Carmel and Nevada Regional Medical Center have great physicians and are great facilities.

-- Posted by seklady on Mon, Jan 12, 2009, at 5:27 PM

What a sad mess the St. Louis bosses have gotten our small town hospital in. They want to run all the Sisters of Mercy Hospitals in the country all the same way and thought using the Epic system was going to be wonderful. Well, Fort Scott just doesn't work that way and never has or will. We are not ST. LOUIS.

Mercy Values are to be applied to patients as well as employees....What a false concept that one is. I use to work at Mercy and I know first hand the deception that goes around. It is not a family like it use to be.

I am surprised there are any doctors left that still buy into the concept they can make a living with Mercy as their boss. Mercy certainly has gone thru alot of them though....hmmmmmmm, guess they got smart and did leave.

It just amazes me, how the worst bosses are still there and they get by with what they dish out to the little guy. I think you are letting the wrong people go. I know Administration gets complaints about them, but nothing ever takes place. YOU NEED TO LISTEN!!!!

DISAPPOINTED AGAIN

-- Posted by aNOTHERNAILIN YOURCOFFIN on Wed, Jan 14, 2009, at 9:44 AM

There has been "something wrong" since the new hospital came to be.... we have continually lost our best doctors. Seems like the Epic computer system was Mercy administration's latest mistake. What is it going to take to turn this mess around? Maybe we need to clean house from the top down.

-- Posted by PoorEllen on Wed, Jan 14, 2009, at 10:36 AM

I called today to discuss my bill, and got someone in springfield, what is going on with that? Didn't Mercy years ago, use a outside agency as well on there bills?

-- Posted by fortscottgrl on Wed, Jan 14, 2009, at 5:01 PM

first of all i just want to say i very recently had to make a trip to the er with a true emergency and i was totally appauled at the service i recieved. do these people truly not care about their patients or are they so burned out that they just walk around like zombies? nobody was in a hurry to even take a look at my family member let alone treat them!! i left wondering if i could truly trust what i had been told and had to get a second opinion from another dr. just to put my mind at ease. i can honestly say i will not come back to this hospital for care, if i have an emergency i will gladly call an ambulance from a surrounding county and go somewhere else for treatment. so heres to you mercy you really broke it off in me with that expensive bill that im probably not going to pay because your service sucked!

-- Posted by boo to you mercy on Wed, Jan 14, 2009, at 10:14 PM


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